Refund policy

Return and Refund Policy

At Kiku Beauty, we want you to feel comfortable and confident when shopping with us. If there is a problem with your order or you need to request a return, please read the policy below.

1. Return Timeframe

You may contact us to request a return within 30 days after your order is delivered.

To qualify for a return, the item must be:

Unused and unopened
In the same condition as received
Returned with original packaging, labels, and accessories, if included
Supported by a valid order number or proof of purchase

Because we sell beauty-related products, items that have been opened, used, tested, or damaged after delivery may not be accepted for return due to hygiene and safety reasons.

2. Items We Cannot Accept Back

The following items are generally not eligible for return:

Opened or used beauty products
Final sale or clearance products
Gift cards
Personalized or custom items
Items damaged by customer misuse
Returns sent without approval from our support team

We reserve the right to decline a return if the item does not meet our return requirements.

3. How to Request a Return

To start a return, please contact us at:

Email: support@kikuglow.online

Please include your order number, the item you want to return, and the reason for your request. For damaged, defective, or incorrect items, please also include clear photos of the product and packaging.

After reviewing your request, we will provide return instructions if your return is approved.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged, defective, or incorrect item.

We recommend using a trackable shipping method. Kiku Beauty is not responsible for return packages that are lost, delayed, or delivered to the wrong address by the carrier.

Approved returns may be sent to:

Kiku Beauty
9430 Gray Fox Ln
Port Richey, FL 34668
United States

5. Damaged or Incorrect Orders

Please inspect your order shortly after delivery. If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at support@kikuglow.online.

We will review the issue and help provide the best available solution.

6. Refunds

Once your return is received and inspected, we will send you an email confirming whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is caused by a mistake on our side.

7. Exchanges and Cancellations

We do not guarantee direct exchanges. If you want a different item, please return the eligible product first and place a new order after your return is approved.

Orders may only be canceled before they are processed or shipped. Once an order has shipped, it must follow our standard return process.

8. Contact Us

For any questions about returns, refunds, or order issues, please contact us:

Kiku Beauty
9430 Gray Fox Ln, Port Richey, FL 34668, United States
Email: support@kikuglow.online
Phone: 7272370801